If loose ends or "sprouts" extend above the rest of the pile, trim them off evenly with the pile surface. Never try to pull them out. After clipping, smooth the area with your fingers. Sharp edges on your vacuum cleaner, a child's toy, high heels or animal claws can cause this condition.

All carpet fibers will crush under heavy, stationary loads. Crushing can be reduced by shifting furniture regularly. Crushed areas can usually be restored by covering the area with a damp, clean white cloth and then very carefully applying heat to the cloth with an electric iron on a low setting. Remove the cloth and restore the pile while it is still hot by brushing it lightly. Keep traffic off the carpet until it is dry.

After certain carpet styles have been subjected to traffic, you may notice areas that appear lighter or darker than other areas. Don't be alarmed! Shading is the result of the change in direction of the pile due to pressure from the footsteps and vacuuming. Brushing the pile all in one direction may temporarily correct shading; however, shading is part of the carpet styling and should be expected to varying degrees. Do not mistake shading for color fading.

When carpet is manufactured, inspected, handled and shipped, it is rolled and unrolled many times. A common problem called pile distortion or roll crush can occur when this happens. It can be corrected only after the carpet is installed.